communications helps changeSituation: The Benefits Department at a community hospital was faced with delivering two challenging messages to deliver to employees during the annual open enrollment period. First, employees would be asked for the first time to complete their benefits enrollment using a new online system, which replaced the hospital’s paper-based enrollment process. Just as critical, employee contribution rates would be increasing substantially.


Solution: Tipton Health Communications worked with the Benefits department to develop a comprehensive open enrollment communications strategy. Medical plans were re-branded to make it easier for employees to understand key plan attributes. Information was rewritten and reorganized to make it more accessible. Notices were sent at work and to the home. HR led an extensive education program including "lunch and learns" and tabling outside employee cafes. Key members of the leadership team were also recruited to support and explain the reasons for the changes.

Result: The number of employees who reviewed their benefits information and re-enrolled online leaped to 80%, the highest percentage that anyone in the Benefits Department could recall. Employees accepted the benefits contribution change without issue.